Our General Policies

  • Check-in/check-out times are flexible, depending on how busy we are.

  • Only guests aged 18 and over may book accommodation.

  • We are a non-smoking establishment.

  • We’re sorry, but, as the name suggests, cats live here, and the guestrooms are close together, so we cannot accept pets or children under 12. Please do not ask.

  • Please note that the bedrooms and bathrooms are located on the second floor, and therefore are NOT suitable for those who have difficulty with stairs.

  • Extra guests: The Brighton Room and the New England Room are suitable for up to two people each. We have no facilities to accommodate extra guests.

  • Damage/stains/strong perfumes: Guests will be charged the cleaning or replacement price for any stains/damages and to cover any extra cleaning need to erase strong perfumes/colognes (we use only unscented/gentle laundry detergent and don’t spray air freshener in recognition of those with allergies and intolerances, and we hope you’ll do the same). We are not monsters. Accidents happen. The sooner you tell us the better! No charge will be levied for things that can be rescued/quickly cleaned up by letting us know immediately.

  • Noise: Guest rooms are very close together in a home that does not have commercial soundproofing. Please consider the other guests (and your hosts!) and keep volumes low. Remember that the Breakfast room is available to guests for games/movies/converation. 

  • Cancellations: Because we’re a very small B&B, cancellations and no-shows affect us significantly. All cancellations must therefore be made at least 30 days in advance of your scheduled arrival for a refund of your deposit minus a cancellation fee of $50 or 10% of the deposit, whichever is greater. (Please allow one month from the date you had originally booked for your deposit to be refunded.)

  • In certain circumstances (assessed at the time of cancellation) we can offer a gift certificate for a stay in the future.

  • Cancellations at least 30 days in advance of scheduled arrival: Deposit refunded, minus a cancellation fee of $50 or 10% of the deposit, whichever is greater.

  • Cancellations made fewer than 30 days in advance of scheduled arrival: Deposit not refunded and you will be charged for additional amount owed for each night reserved. We recommend that you purchase travel insurance if you think there is a chance you will have to cancel.

  • Note that early departures are considered cancellations, and in most cases*, the full amount of the booking will be charged.

*This is New England, and a rainy or snowy day when you’d planned for sunshine doesn’t count as a reason to cancel or shorten your  booking. (Besides, there are plenty of things to do in and around Brattleboro, whatever the weather!) We also expect that our guests to have read a bit about us, our home and our neighborhood. We are a family home on a residential downtown street. No doilies. No champagne (unless you bring your own!) No hot tubs. LOTS of books, games, a warm welcome, cozy quarters – and cats.

 

Pandemics and Health Warnings

Thankfully Vermont has kept COVID vaccinations available and is reponsibly reacting to all health warnings regarding viruses and other contagious illnesses. We will monitor the situation according to the best science-based medical advice and, if and when it becomes necessary, we will require guests to take measures such as wearing a mask in the common areas and/or providing proof of vaccinations. Please do NOT visit us if you are not feeling well/suspect that you may have COVID, the flu or other easily transmittable illness. If you become ill close to your epxected arrival time, let us know. We will make arrangements to apply your deposit to a visit in the future.

Thank you in advance for helping to keep us, our guests, and our community safe and well.

 

HOUSEKEEPING: Given what we learned from the first wave of COVID, and with the new dangers raised by the misinformation and limiting access to both testing and vaccinations/boosters, we feel it is safer not to come into your space for daily cleans in the guest bedrooms and bathrooms. We continue to provide hand sanitizer and air purifiers in the guest bedrooms, each of which are stocked with extra provisions – towels, toilet tissue, coffee, tea etc. – and you can request anything from us if you need it/collect it at the front desk during your visit. Longer stays can include refreshing the bathroom and changing the bed linen every 3 days unless guests prefer we don’t enter the room. Please contact us for futher information regarding these policies.